WHEN MELLON BANK was looking for ways to speed the flow of information to its mutual fund clients, it decided on faxes. But then they found that the faxes were causing a bottleneck.

"We went back to our assembly line to look at what was causing delays in getting data to our customers," said Dave Mills, assistant vice president of Mellon's Laurel Funds group and manager of marketing planning and development. "We saw that in order to get the rates to our customers as quickly as possible, we were sending a fax of an accountant's worksheet."

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.