-
As consumers continue to migrate to banking apps, it may be tempting for banks to focus solely on improving that channel experience. But doing so would be making the same mistake as focusing only on cards or cash at the point of sale.
January 7 -
As consumers continue to migrate to banking apps, lenders may be tempted to focus solely on improving that channel. But new data suggests consumers aren't abandoning other platforms just yet.
January 4 -
The year saw anxiety over how banks would respond to record consumer debt, disruptive glitches at TD Bank and SunTrust, ongoing scandal at Wells Fargo, and much, much more.
December 30 -
It was a year to remember for women executives at SunTrust and Amex’s new CEO, and one to forget for Wells Fargo and investors in bank stocks.
December 25 -
Big-bank execs downplayed gloomy economic forecasts and said a commercial lending rally, niche M&A and smart tech spending will drive growth in 2019.
December 4 -
Banks are facing the potential of disruption by digital assistants from Apple, Amazon and Google — and are pouring money into machine learning to provide their own option for automating consumers' financial lives.
December 3 -
It's the latest expansion step in commercial services there by the Atlanta bank, which has no retail branches in Texas.
November 27 -
Unlike online lenders, banks are focusing primarily on consumers with solid credit scores. But unsecured loans to prime borrowers have a limited track record, so it’s hard to predict how they’ll perform when the economy inevitably weakens.
November 22 -
Koebler, the bank's head of consumer lending, will replace Jerome Lienhard, who is retiring.
November 1 -
Banks technically relieved of the “systemically important” label in last spring’s legislative package are lobbying regulators hard over concerns that they could still face tough standards.
October 21 -
Strong net interest income and other factors made up for a drop in investment banking and other noninterest income at the Atlanta bank, which reported double-digit earnings growth.
October 19 -
Debbie Crowder heads SunTrust Banks’ most high-profile business line — its branch network — and she takes seriously the position she is in to improve the lives of both employees and the customers and communities they serve.
September 23 -
A promotion to CFO in March, which made Dukes the first woman to hold that job in the company's 127-year history, was in large part a recognition of a job exceptionally well done in her previous role as head of commercial and business banking.
September 23 -
"Normal system upgrade" knocks out SunTrust's online- and mobile-banking ops; "just a matter of time" before Amazon, Google enter mortgages; Wells Fargo looking for Tim Sloan's replacement?; and more from this week's most-read stories.
September 21 -
It's good advice in any relationship context. SunTrust's Bryce Elliott wants transparency from his technology partners. "It's OK to tell me no."
September 18 -
Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.
September 18 -
The Atlanta bank warned that some customers may experience intermittent access. A routine system upgrade gone awry caused the problem.
September 18 -
Goldman's lending and deposit-taking division gets a new chief, while its EMEA head take's responsibility for Goldman's business outside North America; SunTrust's website and mobile app down for second day.
September 18 -
The bank chalked up its outage to "a normal system upgrade that experienced technical difficulty."
September 17 -
JPMorgan Chase, SunTrust and PNC are pressuring outside counsel to get more women and minority lawyers to represent them in court even at the risk of alienating the big, traditional law firms that they have done business with for years.
August 7


















