USAA

Heather Cox is USAA's first-ever chief technology and digital officer.

Credit card issuers have been trying to outdo each other to offer the best rewards program. And it shows, as customer satisfaction rates with many (but not all) of their banks have never been higher in a yearly J.D. Power study. But they may not last forever.

Customers can ask Amazon’s virtual assistant about account balances, spending habits and financial questions that they may be too embarrassed to ask a human.

As you'll see from this list, regional banks are doing a better job bolstering their reputations than the big banks are, according to the 2017 American Banker/Reputation Institute Survey of Bank Reputations.

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A.

It also plans to deploy the startup’s technology that analyzes data and offers predictive advice.

Mobile remote deposit capture is said to be just the first of many tech patents the company will seek to enforce. That could cost banks that use its technologies a lot of money.

The price of bitcoin continues to rise in volatile trading; Wells Fargo, still reeling from its phony accounts scandal, is boosting signing bonuses for brokers just as competitors decrease theirs.

A dozen years after it pioneered the technology, the company now says any bank or credit union using RDC is infringing on its innovation.