Mack, Wells Fargo's head of consumer banking, shares the story of the listening tour she went on and the bank's path forward.

To personalize products and services, banks are now tracking all sorts of alternative data sources, even the manner in which customers type in mobile banking apps.

Otting says the bank is not moving fast enough to repay customers who were unfairly sold auto insurance; lack of regulation lets traders use software to move prices.

The central bank is mulling measures to broaden the number of banks receiving reg relief; Lisa Stevens was a top deputy to the former retail chief during the phony accounts scandal.

Executives at Wells Fargo, BBVA Compass, ATB and Banco Popular share some of the pain points they've encountered as they've implemented artificial intelligence, and how they overcame them.

Stevens will step down this month as head of the Western region, which had been cited for widespread customer-integrity violations. However, she had been credited with raising concerns about aggressive sales practices.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.

Wells Fargo has numerous mobile banking and card account apps in the works, including Control Tower and Greenhouse, and those will inform its Pay with Wells Fargo project, according to Beverly Anderson, the bank's executive vice president of cards and retail services.

The nation's largest bank overtook PNC Bank to snag the top spot in an annual study that evaluates satisfaction levels at the nation's six largest retail banks.

New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace?