The most satisfied customers are those who frequently use online or mobile banking, but still visit branches two or three times a month, J.D. Power said in its annual Retail Banking Satisfaction Study.

Wells Fargo partner Expensify has launched an expense reporting application that will streamline the importing of credit card transaction data and provide access to a detailed history of those transactions.

All 12 directors win nearly 90% of the vote, as does longtime auditor KPMG; Mulvaney says records haven’t been vetted by the agency and shouldn’t be released.

CEO Tim Sloan and board chair Elizabeth Duke fielded tough questions Tuesday on everything from the embattled bank’s culture to its ties to the private prison industry.

No individuals have been named in connection with the bank’s recent misdeeds, which resulted in a $1 billion fine, even as some senior leaders stand to gain from the government’s tax cut.

John Chiang says the bank “reeks of betrayal” a day before the bank’s annual meeting; the former chair of the CFTC has doubts about cryptocurrencies.

The bank faces June 15 AML compliance deadline; the features that make Zelle popular with customers entice thieves.

The issues at Wells Fargo extend beyond the fines; Ally Financial's auto finance chief departs; ICBA chief Cam Fine signs off; and more from this week's most-read stories.

The costly order against Wells Fargo contains both unexpected good news for the bank and more potential problems for its CEO.

Several banks have reported digital service outages this year, but now there’s a detailed breakdown of one of them — and it shows that the damage goes far beyond reputation.