The most satisfied customers are those who frequently use online or mobile banking, but still visit branches two or three times a month, J.D. Power said in its annual Retail Banking Satisfaction Study.

Wells Fargo partner Expensify has launched an expense reporting application that will streamline the importing of credit card transaction data and provide access to a detailed history of those transactions.

All 12 directors win nearly 90% of the vote, as does longtime auditor KPMG; Mulvaney says records haven’t been vetted by the agency and shouldn’t be released.

CEO Tim Sloan and board chair Elizabeth Duke fielded tough questions Tuesday on everything from the embattled bank’s culture to its ties to the private prison industry.

No individuals have been named in connection with the bank’s recent misdeeds, which resulted in a $1 billion fine, even as some senior leaders stand to gain from the government’s tax cut.

John Chiang says the bank “reeks of betrayal” a day before the bank’s annual meeting; the former chair of the CFTC has doubts about cryptocurrencies.

The bank faces June 15 AML compliance deadline; the features that make Zelle popular with customers entice thieves.

The issues at Wells Fargo extend beyond the fines; Ally Financial's auto finance chief departs; ICBA chief Cam Fine signs off; and more from this week's most-read stories.

The costly order against Wells Fargo contains both unexpected good news for the bank and more potential problems for its CEO.

Several banks have reported digital service outages this year, but now there’s a detailed breakdown of one of them — and it shows that the damage goes far beyond reputation.

Months after President Trump vowed that Wells Fargo would pay a severe penalty, the CFPB and OCC hit the bank with a $1 billion fine to settle claims it overcharged customers for auto insurance and home loans.

The bank’s latest punishment would settle charges by the CFPB and the OCC; Staley did not act without integrity in trying to unmask a whistleblower.

The latest fine from regulators was leveled against the bank on Friday. But it's far from the only penalty it has paid in recent years, and more may be on the way.

The CFPB and OCC are expected to assess a $1 billion fine against Wells Fargo for allegedly overcharging customers for auto insurance and home loans.

The bank revealed Friday that it is facing hefty regulatory penalties and will likely have to restate first-quarter earnings. Declines in loan balances and fee income and questions about upcoming stress tests are only adding to investors' worries.

Bankers hoped the tax overhaul would stimulate a boom in business borrowing, but several said this week that hasn’t happened yet. PNC’s Bill Demchak warned that the tax cuts could be encouraging lenders to underprice loans.

Banks should rethink even existing services, such as the branch experience, said top executives at the Oracle Industry Connect conference.

The firm warned Friday that it may take a charge of as much as $1 billion to settle a U.S. probe of its consumer business.

A $1 billion penalty being bandied about; Deutsche’s problems may be too big to eradicate.

According to the Reuters report, which cited unnamed sources, acting CFPB Director Mick Mulvaney is seeking a settlement with Wells over claims related to force-placed auto insurance and improper mortgage fees.