Technology

Michael Butler relied on partnerships with tech startups in areas such as checking and mobile banking to turn Radius into a digital-only bank before its sale to LendingClub. As the new CEO of Grasshopper Bank, he plans to strike similar deals to expand beyond business lending.

Five payments of $20 seems less detrimental to a wallet than a one-time $100 fee, says Four's Chaim Lever.

Customers' familiarity and expectations for digital service have risen but customer service strategy needs to adapt to this new playing field, says Majorel's Oliver Carlsen.

The company partners with merchants to use their fulfillment systems to allow consumers to send back unwanted merchandise.

The Central Bank of Bahrain is collaborating with JPMorgan and Bahrain-based Bank ABC to test using digital currency to speed up cross-border payments.

The most sophisticated cyberattacks can begin with something as simple as a text message.

Safaricom of Kenya is holding talks with Amazon about the use of mobile-money service M-Pesa on the e-commerce giant’s platform, part of efforts to expand global reach and bounce back from a first profit decline in a decade.

The bank tech firm needs licenses and partners in multiple nations — a monumental task that promises to take years.

The faster IPO alternative is a favorite of fintechs, but accounting adjustments will require some extra compliance, says Donnelley Financial Solutions' Craig Clay.

ISO 20022 prioritizes speed and security, creating a runway for major new innovations like machine learning, says NICE Actimize's John Buzzard.