Technology

At a time when many have shifted to digital payments to weather the coronavirus pandemic, the four main U.S. credit card brands are aggressively expanding their own take on digital commerce.

Contactless and mobile payments have surged, but there will still be countries and markets that stick to cash, says PPRO's James Booth.

Collecting the right data and understanding the nuances to which channels customers are using and why, can go a long way in delivering experiences that customer loyalty is built on, says Adobe's Mark Masterson.

As a cryptocurrency entrepreneur who helped launch Stellar and Dogecoin, Marshall Hayner has long been interested in finding a way to use blockchain — the digital ledger technology originally developed for Bitcoin — to solve some of the data privacy issues relating to payments.

Health care payments provider RevSpring has launched software that adds a payment button for patients using its MyChart or Hyperspace portals.

Mobile payments provider Judopay is partnering with marketing specialist Thyngs to provide touch-free payments for pubs and restaurants that just reopened in the U.K.

Technology has helped banks expand globally, but complying with country-specific laws restricting data flows is a constant struggle.

Nandan Sheth, Fiserv's global head of digital commerce, talks to PaymentsSource Associate Editor David Heun about the unprecedented challenge of bringing businesses into the digital age in an environment where many are adapting only out of necessity.

Josh Cyphers, who had been vice president of product and strategy for Nvoicepay, takes over for Karla Friede, who Nvoicepay says is departing after 11 years to devote time to her work as an angel investor and board member.

Some financial institutions are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.