MIT professor Maria Loumioti has studied loans made strictly using hard data and loans where a loan officer clearly was influenced by personal connections or feelings about a borrower. The results, which she shared with American Banker editors Bonnie McGeer and Penny Crosman, shed light on the value and limitations of "soft" information.
Podcast
When 'soft' data improves loan decisions, and when it doesn't
May 9, 2017 12:05 AM