Retail & Commercial

After years of traditional job shadowing, a new initiative gives back office staff a taste of the challenges associated with member-facing positions.

Stephen Sessler, the director of mortgage banking at the $4 billion-asset Camden National Bank, provides other lenders a peek at the benefits and pitfalls of digital mortgages.

Not only will banks be on the hook for counterfeit loans to identity thieves, but they will likely lose loan volume, and ultimately revenue, from changes in consumer behavior.

Wondering who is new to the rankings of the Most Powerful Women in Banking and Finance? Here’s an overview of the changes. Plus we recap all of the stories so far, including the top team winners, a feature on CIT Group’s Ellen Alemany, and New York regulator Maria Vullo’s op-ed on the Fearless Girl statue.

While credit unions will likely be pleased with a rebate of as much as $800 million, that amount could have been significantly more, had the regulator not voted to raise the normal operating level.

The share of purchase and refinance loans originated by nonbanks are at their highest point since at least 1995, according to an analysis of new Home Mortgage Disclosure Act data.

Putting faith in its team of experts analyzing every loan application, the Arkansas bank is shrugging off warnings of a real estate downturn.

Yes, the credit bureau goofed badly on data security, and it proved to be worse at crisis management. But other companies have been just as sloppy with cyber defenses, and business and government leaders should have tackled these problems long before now.

The first-of-its-kind study was an acknowledgment that as consumers rely more on digital banking channels, the nation's largest banks are competing more against each other and less against smaller institutions.

House Democrats are lobbying for a bill to reform the way banks charge overdraft fees, but recognizing that Republicans are unlikely to take up the legislation, they are hoping the CFPB can act on its own.