Slideshow 7 Ways Fin Tech Is Improving the Customer Experience

Published
  • January 28 2014, 11:00am EST

Banks and others have been rolling out new technologies and updated features in recent weeks that are designed to improve customer satisfaction. Following are seven ways banks are aiming to use software upgrades to delight customers in major and minor ways.

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Drive-Thru Video Tellers at BBVA

BBVA Compass has installed three drive-through devices that enable users to reach a video teller or perform banking transactions themselves. The machines are designed to serve customers more quickly and accommodate more financial services for car-bound customers that previous systems.

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Happy Birthday from JPMorgan Chase

JPMorgan Chase (JPM) has added happy birthday message software to its ATMs. Birthday wishes will also greet online banking customers. The move follows a similar one by rival Wells Fargo

Booking Off-Line Appointments Online

Smartphone users have gotten used to doing things when its convenient for them. Now, Regions Financial (RF), Wells Fargo, Needham Bank, and BMO Harris are enabling consumers to go online to make appointments with bankers offline and avoid lobby waits.

Feed the Hungry with a Mobile App

California startup Mogl is enabling banks and credit unions to expand rewards programs via an app that features a feed-the-hungry option. The app allows users to donate cash-back rewards to local food banks. Financial partners hope to benefit by making their cards top-of-wallet among customers.

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Amazon's Mayday Raises the Bar for Digital Customer Service

Struggling with a new Kindle Fire tablet? No problem. Amazon is offering video customer support that with a feature that allows its agents to draw on a user's screen. Banks eager to help customers resolve digital banking problems could emulate the feature with their own tablet apps, industry observers say.

Capital One Offers Spark Pay

Capital One is working with the vendor PushPoint to develop Spark Pay, a system that uses location-based technology and social network data to deliver geographically specific offers to consumers.

(Image: Bloomberg News)


Google Wallet Tries a Card-App Combo

Many banks ask consumers to activate a new credit or debit card by dialing a phone number or sitting down at a computer to visit a website. Google takes a different approach, asking people to activate the new plastic Google Wallet debit card within its mobile app.