Banks and others have been rolling out new technologies and updated features in recent weeks that are designed to improve customer satisfaction. Following are seven ways banks are aiming to use software upgrades to delight customers in major and minor ways.
Drive-Thru Video Tellers at BBVA
BBVA Compass has installed three drive-through devices that enable users to reach a video teller or perform banking transactions themselves. The machines are designed to serve customers more quickly and accommodate more financial services for car-bound customers that previous systems.