Special Program Root Tag

HSBC's new head of global markets is encouraging a speak-up culture, months after his predecessor left the bank amid a misconduct claim from a junior female employee.

A proactive and preventive security strategy will go a long way to building consumer trust and ensuring continued loyalty, writes Maria Allen, global head of financial services for Unisys.

Regulators have taken a critical look at AML controls and handed out significant fines to financial institutions found to be lacking, according to Chad Hetherington, global vice president of professional services for NICE Actimize.

Recounting her family’s financial struggles, Jelena McWilliams said regulatory policy should address the plight of the underbanked.

In addition to conducting monetary policy and regulating banks, that the EU’s central bank should try to “drive innovation” in payments, writes Eric Grover, a principal at Intrepid Ventures.

The days of odd emails are gone. Phishing has become a complex big business for crooks, according to Rafael Lourenco, an executive vice president at ClearSale.

If there is renewed interest in a proposal to restrict incentive-based plans, that isn’t enough to overcome obstacles that have hindered the rulemaking for so long.

A focused approach on product standards and social responsibility can help build healthy relationships with Gen Z shoppers, who will, in turn, promote products to their family, friends and followers, writes Steve Davidson, vice president of warranty products at Fortegra.

Shari Van Cleave, head of digital labs at the bank, discusses customer-facing technology it's testing, including wearables and the so-called internet of things.

While the OCC has led the charge on modernizing the Community Reinvestment Act, Gov. Lael Brainard gave a rundown of new ideas under discussion — from updating assessment boundaries to a comprehensive community development test.

Paper's costly, and also error prone. Yet most invoices are still paper-based, writes Art Sarno, product marketing manager for Kofax.

Our annual Most Influential Women in Payments feature, now in its seventh year, highlights the women who are creating change and opportunities in the payments industry. For the first time, the editors of PaymentsSource have also recognized one woman for lifetime achievement.

Two years ago, Ellen Richey became Visa's vice chairman and chief risk officer, propelled to this role by over a decade of work that fundamentally changed how the average consumer makes a payment. Richey plans to retire this summer, ending a 40-year career in law and risk management.

First Data’s transformation over the past few years has involved much more than transaction automation, and has relied heavily on the creativity and ingenuity of executives such as Mia Shernoff.

As president of enterprise strategic partnerships at American Express, McNeal has been right in the middle of developing the technology and use cases for Amex to advance in a digital and virtual payments world.

A good way to gauge the future is to watch where technology money goes, and that makes Janet Bannister one of fintech’s best barometers.

When longtime TSYS finance executive Theresa Gongora was promoted to CFO and senior vice president of TSYS' Merchant Solutions unit last year, she was struck by the dramatic changes in the payments industry since joining TSYS 15 years ago.

Understanding how the payments ecosystem works is a basic tenet for anyone aspiring to work in the industry. Visa's Taira Hall has that understanding, plus she is ingrained with a trait many others may not have — she has experienced what happens when there is no accessible payments system in place.

Kikelomo Lawal, chief legal officer and corporate secretary for Interac Corp., has helped to drive a seismic shift in how Interac works, which means an evolution of how payments happen for Canadians.

When Claire Gates joined the Paysafe Group two years ago, she was determined to demonstrate to payments industry leaders that bringing fresh ideas into fintech is gender agnostic.