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CRM solutions have proved useful in providing a technological infrastructure for gathering data on a customer, but they are just that—an infrastructure. The larger difficulty is often managing the content and messaging that goes through the CRM pipeline, according to Patrick Kehoe, executive vice president of Messagepoint.

The move from standard to real-time transactions adds another layer of complexity and creates further opportunities for fraudsters. Quicker transaction times increase the chances of fraudulent transactions going undetected, writes David Worthington, vice president of payments at Rambus.

Artificial intelligence and machine learning can far exceed human capabilities. But AI is still only as good as the quality of data that's feeding the machine, according to Sunil Madhu, founder and chief strategy officer of Socure.

Kathy Kraninger, a top official at OMB and nominee to head the CFPB, likely had a role in setting President Trump's "zero-tolerance" immigration policy, according to former OMB officials.

The Dixons Carphone hack shows again that merchants and payment companies need to do more to make data unattractive to thieves, according to Robert Capps, vice president of NuData Security, a Mastercard Company.

Scan-and-go payments and other mobile technology can redirect store resources toward more personal service to keep consumers in stores, according to Julian Wallis, retail director at Rambus.

At a conference on corporate culture, Wells Fargo’s board chair explained why problems tend to fester longer at larger institutions.

The rules are a chance for card issuers to update their data management, which would be helpful in sales and cross-selling, according to Michael Hiskey, head of strategy at Semarchy.

President Donald Trump has chosen Kathy Kraninger, a little-known White House budget aide, as director of the Consumer Financial Protection Bureau, an administration official said.

Starling's Anne Boden and Mastercard's Ann Cairns have a similar warning for the banking and tech sectors. Facebook scolds activist investor Natasha Lamb for being "not nice." And some big Most Powerful Women moves, as Catherine Keating takes a new CEO job and Kathie Andrade exits TIAA.

To be future-proof, banks need data scientists, behavioral psychologists, experienced designers and community advocates, Brett King says.

Different digital wallets are designed for different purposes and merchants should do their research and respond accordingly, writes Ralph Dangelmaier, CEO of BlueSnap.

Businesses are tasked with carrying too much of the burden of protecting customers' personal information, and typically turn to Social Security numbers. The advent of self-sovereign identity may give consumers a chance to reclaim control over their data and how it’s used, Finicity's Nick Thomas writes.

TIAA has recruited Lori Fouché to serve as CEO of retail and institutional financial services.

Ellen Zimiles, global head of investigations and compliance at Navigant Consulting, shares what she's learned about testing and implementing AI in compliance departments, filing defensive SARs, and hiring the right people to maintain an AI system.

Rising technology expense and security challenges will require institutions and ATM operators to get more creative in managing resources, such as finding new uses for discarded machines, according to Mark D. Smith, director of business development for MVP Financial Equipment.

PCI compliance can take time and is expensive, but it's a vital part of security and there are ways to mitigate the resource challenges, according to Justin Shipe, vice president of information security for CardConnect.

Above all, open banking helps financial institutions improve the user experience, increasing customer satisfaction and addressing consumer needs, writes Aurimas Adomavicius, president and co-founder of Devbridge Group.

Women with credit scores below 700 feel more stressed about money than any other group, according to a new study. The findings suggest financial firms should cater to them with special advisory products and services.