Special Program Root Tag

By investing in next generation strategies and shifting their mindsets about testing, organizations can better safeguard and control the payments process, providing a more reliable customer experience and better protecting one of their most important assets—their reputations, writes Steve Gilde, a director at Paragon Application Systems.

Payments processor Shift4 Payments has acquired CurvePay, an independent sales organization focused on the taxi industry, the latest in a string of recent acquisitions.

AI technologies can satisfy the growing demand for real-time, self-service experiences in a variety of ways, from supporting more voice-enabled payments and transactions to automating complex decision making and product recommendations, writes Marc West, chief technology officer at Fiserv.

Amazon will need to synchronize information collected across weight sensors, GPS, payments systems and surveillance to ensure critical data efficiently flows between the necessary systems with minimal latency, writes Keith McAuliffe, general manager for the financial services sector at Solace.

Through chats, contact-center calls, emails and tickets, AI is being used to expand consumers' access to services, writes Jordi Torras, CEO and founder of Inbenta.

Grocery has been in Amazon’s sites for years. It’s very appealing because shopping volume and frequency is high, but the margins are low, and the logistics are difficult because of spoilage, writes Tom Caporaso, CEO of Clarus Commerce.

Very few of the 20 largest banks in the country would answer just a few basic questions about their policies and programs around sexual harassment. But — trust them! — they are committed to equality. Even Maria Contreras-Sweet is kept out of critical meetings, though perhaps this wasn’t a “no girls allowed” situation, like at Point72 Asset Management.

Erminia Johannson's promotion is part of an effort by BMO Financial to generate more revenue from its U.S. operations.

It’s critical that retailers tailor their marketing campaigns to the evolving shopping behaviors of consumers, including catering to their tendency to wait until the last minute, writes Dani Cushion, chief marketing officer at Cardlytics.

Natasha Lamb, the activist investor who got four large banks to publish adjusted gender pay gaps, explains why companies with gender diversity perform better.

The cashless society is no longer just a feast for the 527 million Chinese mobile payment users, but to anyone with a solid digital footprint, according to Franklin Chu, managing director for Azoya USA.

Allison Dukes will succeed current CFO Aleem Gillani when he retires at the end of this quarter, while Mark Chancy and Beau Cummins will become co-chief operating officers immediately.

A strategic payments plan could shine a light on critical gaps in a community bank’s offerings; one frequently missed opportunity is credit cards, writes Deborah Matthews Phillips, managing director of payment strategy for Jack Henry & Associates.

CFOs can give their accounts receivable valuable time back during the workweek when switching to an automated B-to-B payments solution, writes Ed Jordan, CFO of Billtrust.

By taking advantage of the peak sales periods with higher-than-usual transaction volumes such as Valentine’s Day, criminals can use legitimate payment and shipping platforms without raising fraud alerts, writes Ron Teicher, CEO of EverCompliant.

Women who work at Mastercard Inc. earn 99.1 cents for every dollar men make for “equal performance at the same level,” according to a report the company released Monday.

Strong policies against sexual harassment appear to be a factor in shielding banks from the public shamings that have occurred in other industries, but even they know they can’t get too complacent. Some are ditching old training sessions and trying new things like coaching witnesses on how to report demeaning behavior.

As an industry, we owe it to our customers and end users to deliver banking and payments that function in real-time and meet their expectations, writes Paul Kobos, senior vice president of banking & payments for Gemalto.

It’ll be up to card not present payment processors to ease the path toward acceptance of cryptocurrencies for subscriptions, and it could be another five years or more before any of that comes to fruition, writes Georg Richter, founder and CEO of OceanX.

Companies like Amazon are increasing customer expectation, and traditional issuers could lose out if they don't respond, according to FIS' Sona Jepsen.