Apps

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

The pandemic will have an impact on customer adoption of digital technologies. Financial institutions and fintechs can achieve growth by gaining consumers' trust and changing their mindset about new platforms.

Many of the cultural changes instituted by Hisham Salama, one of American Banker’s 2020 digital bankers of the year, have led to a more agile tech team and higher customer satisfaction scores.

NorthOne founder and CEO Eytan Bensoussan explains how unlocking bank data will help entrepreneurs in the future.

Adam Dell, founder of Clarity Money and now head of product at Marcus by Goldman Sachs, explains the design theory behind the new app.

Bank employees need to stop seeing new technology as a threat.

This summer, an international electronics company completed a $1.6 billion payment by mobile phone, the biggest transaction ever on the bank's CashPro app, according to Bank of America.

Consumer banking is expected to offset the banks’ underperforming Wall Street units; the defections of Visa, Mastercard and Stripe threaten the cyrpto project’s viability before it starts.

The mortgage industry has put more emphasis on organizing data in a digital manner and presenting it in an easily digestible format.

The bank's innovation arm is developing a mobile-only account for gig-economy workers, and a real estate service to help companies analyze the long-term viability of properties.

Despite the growth of digital advice, there's resistance to the business inside banks because of internal politics and a lack of data sharing, the company's CEO says.

The San Francisco-based fintech is using JPMorgan Chase’s real-time payments service to power the new overdraft prevention tool.

Banks are discovering that streamlining mobile apps and websites goes a long way toward improving customer satisfaction.

One credit union's launch of a financial wellness app aims to utilize behavioral research to better resonate with how consumers today use mobile applications.

Banks can fine-tune their apps so the customer doesn't give up halfway through a cumbersome sign-up process.

Facebook's plans to launch its Libra cryptocurrency dominated much of the discussion at American Banker's Digital Banking conference last week, but attendees also debated what big tech company might strike next and what future digital innovations are in store.

The CEO of the digital-only bank Chime says it has quadrupled its membership in a year. So why doesn't his counterpart at Varo believe him?

In a study of 27 global markets, the U.S. ranked near the bottom for consumer use of fintech, raising questions about why Americans appear reluctant to dive in.

The increased mobile engagement at U.S. Bank goes back to Ankit Bhatt letting customers tell him — and, many times, show him — what needs to improve.

A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the few large financial institutions pushing such technology.