With its expanded capacity and reliability, 5G will drive innovation in mobile, online and branch services for credit unions.

There’s currently a focus on investing in technology and data to remain competitive, but financial firms also need to ensure they are helping workers adapt, argues Synchrony’s Margaret Keane.

Artificial intelligence lets banks predict employee misconduct; banks will get more flexibility on how they count rate swaps.

Institutions that fail to embrace AI, machine learning and data analytics could quickly find themselves losing ground to competitors.

The Alabama bank’s artificial intelligence system ROSIE pulls information from hundreds of data sources to help employees suggest the best new product or service to offer a customer. It’s a good example of a regional trying to balance competitive pressures and cost control.

What the FIS-Worldpay deal means for banks; behind the OCC's public rebuke of Wells Fargo; ripple effect feared as Fed mulls lifetime bans for two bankers; and more from this week's most-read stories.

The most popular features of the AI-driven virtual assistant include transaction search and spending alerts.

An executive at the Rhode Island company said the complexity of business lending remains an obstacle to switching to entirely automated, paperless operations.

There’s currently a focus on investing in technology and data to remain competitive, but financial firms also need to ensure they are helping workers adapt, argues Synchrony’s Margaret Keane.

Reports of improper charges by perpetrators who know the victim soared last year. Issuers and card networks are failing to tighten security, clearly label transactions and police chargebacks, critics say.