Bank technology

While bankers are becoming accustomed to the idea that artificial intelligence and software "bots" will affect their business, a "Jetsons"-style robot is a novel feature at a branch.

The startup Dave (just Dave) sells an app that forecasts short-term bank balances and sends users small-dollar advances when necessary, part of a wave of efforts to improve consumers’ financial health using digital tools.

The company that made its name refinancing student loans plans to delve deeper into originations after a trial run of sorts.

U.S. Bank and BMO share how they are ceaselessly tearing apart and revamping mobile, online and other retail channels in search of a "unified customer experience" and efficiency.

Attacks on ATMs and point-of-sale machines are getting more sophisticated and frequent. Crooks are trying to get as much use as they can out of their skimming devices before the migration to chip cards is complete.

The development of mobile mortgage solutions has to strike a delicate balance between self-service and making humans readily available for the stressful process.

Executives at BB&T, KeyCorp and Citizens are milking commercial lending niches and balancing cost control with new investments while waiting for more rate hikes to fatten margins.

Banks have long believed that the key to sparking mobile payments is better incentives, but U.S. Bank is taking that to the extreme with a new product that pays triple points for such purchases.

Attacks on ATMs and point-of-sale machines are getting more sophisticated and frequent. Crooks are trying to get as much use as they can out of their skimming devices before the migration to chip cards is complete.

For all the talk of cooperation and partnerships with banks, financial services startups are doing well in underserved niche markets such as actors and musicians.