Bank technology

There are a lot of things banks can — and must — do to guard against the oldest trick in the cybercriminal book: deceptive emails. Don't laugh: The crooks are getting smarter, but many executives, employees and customers aren't.

Eight months after it revamped its Chase Bank home page, JPMorgan Chase is beginning to roll out changes beyond the sign-in page.

A mature governance framework and risk culture that reaches all employees are among the attributes of a high-functioning "risk organization."

Prosper Marketplace is rebranding a personal-finance app that it acquired last year, a key part of the firm’s efforts to engage more frequently with its borrowers.

Retirement was good for Pamela Joseph, former head of U.S. Bank's Elavon business, but not enough to overcome the lure of a high-level executive role at Total System Services, a company rapidly transitioning into a new age of digital payments.

As the search and advertising giant prepares to close Google Compare, banks should take note of two major lessons: even a well-known brand name doesn’t guarantee a smash hit. And two, online credit applications — which can be advertised on such lead generator services — need to be easier to fill out.

The financial services technology provider Jack Henry & Associates is the latest company to collaborate with The Clearing House to speed processing, a move that will substantially increase the number of banks capable of executing faster payments.

In focusing on private blockchains, banks make the same mistake companies made in the nineties when they favored private information networks over the open protocols of the Internet.

The tax agency's struggle to protect sensitive data mirrors banks' own, and its shortcomings can also be found at financial institutions.

Hailed as a space- and cost-saver, interactive video teller machines don't always succeed as a strategy. Many banks offer them without a clear business case to justify the investment.