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Banks will need to evolve further and faster to reach consumers in an interconnected, always online world, according to industry leaders.
June 7
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The firm graded bank and credit card apps on customer satisfaction, appearance, navigability, and availability and clarity of information.
June 7
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The bank’s joint initiative with CFSI awards capital to firms trying to address issues that the startup teams personally experienced.
June 7
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A popular AI open-source platform with bank investors is being combined with IBM hardware and Nvidia processors in the hopes of creating high-speed, “driverless” AI.
June 7
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At American Banker’s Digital Banking conference in Austin, industry leaders wrestled with philosophical questions about artificial intelligence and the rapidly evolving expectations of customers.
June 6
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Most big banks are launching robo-advisers to compete for a new breed of wealth management customer. The risk is that automated services will disappoint traditional customers.
June 5
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Julieann Thurlow, CEO of Reading Cooperative Bank, argues that tech-savvy lenders like SoFi can draw in low-risk borrowers with a fast, simple online process.
June 5
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Black Knight has acquired HeavyWater, a developer of artificial intelligence and machine learning technology for the mortgage industry, and plans to incorporate the startup's borrower data verification and other automation capabilities into its existing product suite.
June 4
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In opening offices in several German cities, Silicon Valley Bank is seeking out familiar kinds of high-tech customers in a new market. This is a venture any midsize bank could learn from.
June 4
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Mary Kate Loftus spearheaded a $131 million digital initiative to improve the customer experience, deepen relationships and attract more of HSBC’s target consumer segments. She was one of our Digital Banker of the Year finalists for 2018.
June 3
