Bank technology

Bankers should view complaints on sites like Facebook and Twitter as an opportunity to publicly score points with customers.

The fraud-fighting EMV chips that are a card-industry standard in Europe finally appear to be on the verge of becoming one in the U.S. Editors discuss why now and what the diffusion of the technology will mean for bankers and merchants.

Citi Private Bank has quietly overhauled its app for customers with at least $25 million in net worth in recent weeks.

Thomson Reuters has launched a new client identity management solution for financial institutions that is designed to help them meet Know Your Customer regulatory requirements worldwide.

With free credit scores becoming ubiquitous, firms like CreditKarma – armed with $85 million in new funding – Quizzle and Credit Sesame seek to offer new services to advice-starved consumers.

Consumer advocates clashed with representatives of the data broker industry about whether to regulate certain kinds of credit scores and other data that may fall in between the cracks of existing laws.

While big banks are trying to recruit more employees with engineering and technology expertise, they are often losing out to startups and tech giants like Facebook and Google. American Banker editors discuss the perks, better compensation and cultural changes that banks would need to offer to get ahead in the war for talent.

Over half of Americans blame Target and Neiman Marcus for the recent data breaches suffered by their customers and think merchants should prevent future incidents, according to a national survey commissioned by Feedzai.

The Consumer Financial Protection Bureau's new examination procedures for mortgage originations include strict quality controls for mortgage documents.

There is a lot of work to be done behind the scenes before Citizens can become independent of Royal Bank of Scotland, including the establishment of new technological, administrative and financial reporting systems, CEO Bruce Van Saun says.

Cybersecurity firm Trustwave has acquired Cenzic, a company that helps organizations test their applications' vulnerability to hacker attacks.

The organization that runs the automated clearing house network wants to phase in same-day payments in three stages. The move follows the defeat of a similar plan in 2012.

In what is being billed as an industry first, Mountain America Credit Union closed its first electronically-signed FHA mortgages Monday under the Federal Housing Administration's new e-sign policy.

Virtual currencies will benefit from government oversight that lends credibility to the market, according to the U.S. Treasury Department's top official targeting money laundering.

Banks are experimenting with smartphone-driven shopping technology that provides faster and arguably more secure digital checkouts, mobile apps integrated with shopping catalogs, in-store marketing combined with location tech efforts and digital financial advice.

A positive spin around branches will proliferate, as will talk about wearable tech. Oh, and expect tons of M&A -- between banks and nonbanks.

Square 1 Financial in Durham, N.C., is planning to hit the road to promote its planned initial public offering.

When the Target Corp. data breach was reported in December, soon followed by retailers Neiman Marcus and Michaels, public officials pounced and the financial industry took a hard look in the mirror. Federal and state officials immediately launched investigations and held hearings. Meanwhile, the industry questioned how well its electronic systems were protected, and banks and retailers squabbled. Here's a look at how government and business leaders responded to the latest scourge of computer data breaches.

Black Knight Financial Services is seeking a buyer for PCLender, one of its three loan origination systems, three years after acquiring it.

American Banker on Friday received the 2014 Jesse Neal Award for Best Website from the Association of Business Information and Media Companies.