Bank technology

As his new leadership book hits stores, Ray Davis opines on the branch revolution taking place in banks.

Online retail mortgage lender Quicken Loans continues to rack up the customer service awards.

The central bank is making clear it has doubts about the private sector's ability to implement a faster electronic payments system on its own.

Automotive lenders have a new way to access data on historical, current and projected vehicle values with the debut of Black Book's Collateral Insight Engine.

Raj Date, the former deputy director of the Consumer Financial Protection Bureau, appears to be a Bitcoin believer.

Social media can be treacherous for any large firm. Just ask JPMorgan Chase, which provoked a frenzy this week after its #AskJPM hashtag was hijacked by angry customers. Big banks arguably face more challenges than other large corporations because, while they must use social media to reach out to customers, they still face substantial reputation damage from the financial crisis. Following are some of the worst experiences banks have had to date.

Mint, the personal financial management tool that inspired copy-cat entrepreneurs around the world, updated its mobile app Monday to include Trends, a feature that lets people view transaction data by category, merchant, account, date or tags.

Capital One takes a bold idea and runs with it in a new promotional video featuring adventurer Jonathan Watson using its mobile banking app while participating in Atlanta’s Great Bull Run.

A pair of Moldovan brothers were arrested Wednesday in Frenso, Calif. on charges stemming from a cyber scheme that bilked people and businesses of millions of dollars redirected to prepaid cards and eventually bank accounts.

An attack that shut down the bank's file servers drove Central Bank & Trust to buy a new antivirus solution.

BBVA seeks developers across the world to help it create new services, applications and content through a contest that runs through Dec. 3.

Beleaguered bank JPMorgan Chase (JPM) shot itself in the foot with its own Twitter hashtag on Wednesday afternoon, demonstrating the many potential pitfalls for banks and other big corporations that try to harness Twitter for their own purposes.

Peer-to-peer online lender Lending Club has added a former Treasury Department official and a senior Google executive to its advisory board.

Global business and technology consultancy firm Capco has launched a high-tech digital lab that aims to provide financial service clients with a place to develop new financial products and services.

Bank of America has created a technology platform to better connect mortgage holders to customer service employees when those customers fall into delinquency.

Juniper Networks on Wednesday announced it has hired Shaygan Kheradpir to be its chief executive officer, effective January 1, 2014.

If checks, a payment method that's hundreds of years old, can be updated for the Internet age, why can't America's four-decade-old electronic payments system? It's not for lack of trying.

To avoid incurring a customer's wrath or a lawsuit, banks should make sure new fees carry a clear value exchange, offer something new (ahem, mobile) and are easily avoided. Resist any temptation to set fee traps.

Santander Consumer USA announced Wednesday a partnership with predictive talent analytics firm PeopleAnswers to guide its hiring decisions.

LendingClub Corp., the largest U.S. peer-to-peer lender, received a $57 million investment from Yuri Milner's DST Global and Coatue Management LLC as the company nears an initial public offering.