Bank technology

Our research shows that lots of banks still do not use customer analytics, a gap that is sure to change in the future.

When D.L. Evans Bank found that tasks such as opening accounts and issuing cards was taking too long, it turned to new workflow software.

After a data theft, Summit Community Bank deployed an automated dispute resolution system to process complaints faster.

Magyar Bank converted to a new core system to improve customer onboarding and compliance, which had become cumbersome under the legacy system.

BNY's Suresh Kumar and Allen Cohen are driving a data managemet project that aims to change user experience. Like other banks, it's under pressure from data-savvy competitors.

Banks had nothing to do with the controversial video that sparked this fall's denial of service attacks. But this is a hard concept to grasp for those who don't understand freedom of expression.

Financial startups and banks are crafting mobile apps that help protect consumers from their spend-happy selves.

This fall's cyberhacktivist attacks at banks such as Bank of America, PNC, and Wells Fargo has tech and risk minds working on locating the next threat, and conjuring up frightening scenarios.

Despite the hand-wringing over destributed denial of service attacks, this is a cyber battle that can be won. Here are some of the best ways to fight back.

Its prepaid card partnership with Amex dips another toe into financial services.

Security is a big concern when it comes to cloud computing. We detail steps that can mitigate the threat.

Gamification is coming to programs that train debt collectors.

CTPartners' Robert Both says the retail banking environment is changing, and banks need to focus on alternative channels, or risk going the way of Kodak.

Citi's social media guru Frank Eliason says making social media posts mandatory for staff isn't effective.

We speak with Bill Fisher, the founder of Treetop Ventures, about what it takes to win in the Midwest's explosive tech market.

GoldenSource has partnered with Compliance Technologies International to develop an end-to-end Foreign Account Tax Compliance Act product for financial institutions.

Community & Southern Bank in Atlanta is launching a mobile banking app that includes a mobile deposit feature.

Bank of America announced Wednesday it now offers electronic bank statements for public companies who use Swift to interact with financial institutions.

Tech analysts say the challenges of dealing with exceptions and screen sizes are major issues for new imaging apps such as automated bill payment and mobile loans.

Federal bank regulators gave their examiners new guidelines Wednesday for supervising technology service providers.