Bank technology

Mark Duthu, executive vice president at Hancock Holdings Company, discusses the IT conversation that followed the Whitney Bank merger.

Bianca Buckridee came out of nowhere to ignite a social media push by SunTrust. Lured away this year to Chase, she's maintained her service-oriented approach.

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It's tempting to blame China and Eastern Europe for bank-targeting malware. But more than half comes from within our own borders.

A study conducted by Discover's PULSE network finds that issuers are encouraging customers to use PIN at the point of sale now that the Durbin Amendment's interchange cap has made signature transactions less profitable.

Banks will need to start using legal entity identifiers — Social Security numbers of sorts for business customers — by March 2013. Some are far from ready, observers say.

LevelUp now offers an app for Windows Phone users that want to use its mobile point of sale payment system, allowing merchants to accept payments from consumers without paying transaction fees.

Credit unions are giddy about a new NCUA rule that says advanced video terminals can be counted as full-fledged service facilities, providing a new way to compete with banks by attracting members in underserved areas.

Kilowatt Credit Union, a $23 million Wisconsin credit union, will also use First Data's STAR as its preferred debit network.

In order to increase loyalty, financial institutions need to embrace social media, increase value to retain existing customers and use data to design competitive rewards programs.

The point-of-sale terminal maker has opened up the application programming interface on its mobile card reader, letting it work with old-school, entrenched point of sale systems. The open strategy may help VeriFone compete against rival Square.

As energy cost reduction and sustainability become key strategic elements for banks worldwide, General Manager Dennis McGee outlines an enterprise-wide initiative that uses the cloud to wring out IT efficiencies.

After I wrote a post last week expressing optimism about this technology's potential, several generous Bitcoin fans sent me small donations of the virtual currency. Thank you. Now stop. Please.

GoldenSource, a provider of enterprise data management software for the financial services industry, has launched a dashboard and data visualization product aimed at driving efficient regulatory reporting.

New Jersey bank hopes to better match staff with customer traffic at its branches.

Small-business owners are largely cheering Square's decision to offer merchants the choice between a flat monthly fee and a per-transaction charge for credit card processing, but some still raise concerns about the service.

The American Bankers Association and the Financial Services Roundtable are accumulating endorsers for a plan to funnel registration applications for new .bank and .insurance domains. But the groups aren't alone in chasing the new bank-friendly domain.

Isis, the mobile-payment joint venture backed by AT&T, Verizon and T-Mobile, is on track for a debut in September, following months of delays and a change in strategy last year.

The company says its new EC12 server is suited to cloud computing and enterprise data.

The Portsmouth, N.H., cloud-based payment, invoice and banking company is rolling out a corporate portal application with Australia and New Zealand Banking Group Ltd.