Bank technology

Sentiment analysis, which tracks social networks and other web venues to analyze what customers are saying, is being used by firms like BBVA and Citi to determine mood, tastes, and tendencies toward various products or services.

As banks move into new channels, they need new lines of communication, and perhaps a different attitude.

Banks are pushing electronic payments to business clients as a means to improve bargaining position with suppliers.

A provision of the law will place heavier regulations on payments that originate in the U.S. but go overseas.

A court decision in Maine suggests banks ae vulnerable to claims from corporate clients who are victimized by fraud, even if tehir security tech is up to snuff.

Personetics' predictive customer service tech won the top tech provider prize at SourceMedia's mobile banking summit.

Hearsay Social's Ally Basak Russell discusses how to determine ROI for different social media use cases.

Manish Kohli discusses Citigroup's extension of mobile alerts to corporate customers around the world, and how it can impact other mobile services.

New forum will work on technical issues and consumer awareness.

The HSBC money laundering case demonstrates the difficulties institutions face when it comes to preventing crooks from using them to launder the money used to fund crime. Some are turning to new case management and broader cross department data analysis to avoid being taken to the cleaners.

John MacIlwaine, a former Visa executive, has been named the chief technology officer at the Lending Club, an online lending platform.

A division of Heartland Payment Systems (HPY) has signed up 15 new colleges and universities to use its card designed for students and campus life.

Isis, a telecom consortium, has gotten gasoline pump companies Wayne and Gilbarco Veeder-Root to accept its mobile commerce app.

Park State Bank's new tool is integrated with its online banking, core banking and payment platforms.

The benefits of labor arbitrage are going away and banks are bringing work to stateside outsourcing providers, for several reasons, says Harley Lippman, CEO of IT staffing firm Genesis10.

TD will also use Fiserv's FraudNet fraud detection software, in addition to the company's electronic bill payment.

How do e-commerce companies move into the physical world? According to Walt Doyle, general manager of the PayPal Media Network, ideas that Wal-Mart is trying in locations where it has no stores can be applied to e-commerce companies.

Bank of America (BAC) is eliminating dozens of ATMs in two grocery store chains throughout the Southeast as it continues to scale back its operations.

Harley Lippman, founder and CEO of IT staffing firm Genesis10, sees regulators, falling wage arbitrage, and lack of transparency among the forces driving banks to reverse the IT offshoring trend.

Former FBI and Navy officer to take bank's top information security spot.