Bank technology

Canadian bank uses software to scrutinize call center conversations and find the reasons customers are leaving.

Buoyed by the fast uptake of smartphones and tablets in South Africa, First National Bank Ltd. says it has become the first financial institution in that country to offer a mobile banking application to its customers.

Analysts question effectiveness of the card, but note it could be just a first step into more credit offerings.

eBay's boss doused some cold water on NFC mobile payments, saying large merchants will resist.

Chief information officers, facing increasing demands to improve efficiency, are getting more deeply involved in discussions that go beyond back-office technology.

PNC is encouraging card customers to link to Virtual Wallet to access more security alerts.

State Street, UBS, Credit Suisse and HSBC have recently shed IT jobs, but the overall job market for bank IT workers is as good as it’s been since the start of the credit crisis.

ZestCash Inc., a lending startup co-founded by a former Google executive, uses technology it likens to Google's search analytics to perform loan underwriting for the underbanked, ranking hundreds of pieces of consumer information.

Worldwide mobile payment users will surpass 141.1 million in 2011, a 38.2 percent increase from 2010, when mobile payment users reached 102.1 million.

Merchants now have a solution to the labyrinthine issue of trying to figure out which fees they'll be charged for electronic payments: a site where they enter vital stats and are then offered processor bids.

Banks are putting the focus back on simplicity in contactless payments, building payment wristbands, which do not need to be hidden away in wallets or activated through software.

The bank announced yesterday that it's laying off 530 IT employees and outsourcing another 320 jobs, the same day it reported an 18% increase in earnings. What gives?

Security experts weigh in on the media hype around hacking.

Banks are still digesting a full plate of mortgage and other economic woes, but that's not stopping them from adding ambitious technology projects to their diet.

It's also planning new P2P and mobile wallet services in the coming months.

New research from Javelin reveals staggering growth in overall smartphone usage, but tepid growth in smartphone banking driven by an increase in those who feel the venue's unsafe for banking.

Bank of America Merrill Lynch today unveiled BofAML Express, a third-party developed low-latency market access and risk control platform for U.S. equities.

A new CyberSource/Trust Wave survey says merchants have put PCI on the back burner.

A surge in international demand and growth in account processing activity helped technology vendor FIS post a 13.4% in second-quarter revenue.

A writer was unable to stop fraudulent transfers on a Maine town's bank account.