Banking

A recent survey found that a significant number of customer problems take multiple interactions to resolve or are left unaddressed. Improvement in this area is critical as banks try to keep customers.

Codorus Valley Bancorp (CVLY) in York, Pa., has appointed Benjamin Riggs to become its general counsel and secretary.

Some banks have quietly begun testing computers that harness quantum physics to run 100,000 times faster than traditional computers.

Roughly a third of Fifth Third Bancorp's (FITB) branches are suited for self-service — and a portion of them will go that route in 2014, according to the Cincinnati company's chief financial officer, Tayfun Tuzun.

Lower credit losses and higher premium revenues pushed the Federal Housing Administration’s mortgage insurance fund closer to positive territory and the agency says it is on pace to reach its statutory capital requirement two years ahead of schedule.

A recap of the informed opinions (and the discussions they generated) on BankThink this week.

Salin Bank and Trust in Indianapolis has named Matthew Fields as vice president, business development officer.

Quantum computing is being made ready for use in banking. A quick look at what goes on inside a high-speed quantum computing machine.

BBCN Bancorp (BBCN) in Los Angeles has hired a senior manager at HSBC to become its first chief retail banking officer.

The defendants in two separate alleged scams have settled charges with the Federal Trade Commission and will be banned from providing mortgage- and debt-relief services.

Banks lost $1.7 billion to deposit-account fraud, according to an American Bankers Association survey.

U.S. Bancorp (USB) has promoted P.W. Parker to vice chairman and chief risk officer, the Minneapolis company said Thursday.

The Federal Reserve Board has approved a delayed merger between United Bancshares in Charleston, W.Va., and Virginia Commerce Bancorp in Arlington.

Federal regulators on Thursday issued a final rule that exempts some mortgage loans and refinances from appraisal requirements established under the Dodd-Frank Act.

Banking groups fear the Consumer Financial Protection Bureau is already gearing up to write tough new rules restricting the use of arbitration clauses despite promises by agency officials that a study on the issue was only "preliminary" and not designed to pass judgment.

Buyers of failed banks and the Federal Deposit Insurance Corp. have mutual interests in closing out loss-share agreements even before they are due to sunset in coming years.

Bank of America Corp.'s Merrill Lynch agreed to pay about $131 million to settle U.S. regulatory claims it failed to tell investors that hedge fund Magnetar Capital LLC had a role in selecting assets for two 2006 mortgage-backed securities.

Before agreeing to sell itself to East West, the Houston company tried to connect with Chinese banks. Could other banks follow MetroCorp's lead?

The first new bank in three years recently cleared the hurdles necessary to open its doors. To do so, Bank of Bird-in-Hand's backers had to file 18 inches of paperwork, raising the question of whether regulators have become so strict that they'll encourage financial innovators to go elsewhere and leave community banks to languish.

The founding chairman of U.S. Century Bank in Miami will step down.