Branch banking

Small banks are trying to figure out how to provide the digital services today's customers want while still retaining the human touch that distinguishes them from larger rivals. A small bank in Cincinnati says it has hit on the right formula.

ATM operator Cardtronics has expanded the roles of two executives as it transitions its commercial, operational and technology leadership to a more global level.

As banks develop their customer digital banking channels it's increasingly clear mobile devices are the glue that will bring different experiences together. But there's one problem: mobile banking hasn't even really taken off yet.

By October of this year, ATM owners in the U.S. have to replace or upgrade their machines to accept chip cards or face liability for certain types of fraud. But the upgrade and related ongoing maintenance are so expensive that cash-machine operators like Abe Ayesh, who helps manage about 8,000 ATMs mostly on the East Coast, plans to shut down some of them.

Royal Credit Union on Friday said it has entered into a definitive agreement to acquire the Apple Valley, Minn., office of Deerwood Bank.

Columbia Credit Union in Vancouver, Wash., has expanded into neighboring Oregon as the CU continues to eye other opportunities to offer its services beyond its 12 branches in Clark County.

Bank of America is betting on consumers’ future intentions over their current actions when it comes to building its digital wallet strategy.

Most credit union industry insiders and experts agree that technology has shaped branching strategy in recent years as many locations have become smaller, with fewer teller lines and more space for consultation.

From 'visioning sessions' to using technology to decrease the footprint of each branch, credit unions remain cautions with members' money when it comes to expanding their branch networks.

PNC Financial Services Group has been named the official bank of the University of Kentucky, its 50th such partnership with a college or university.