Branch banking

While U.S. machines migrate to EMV, there's a mix of physical security and software that can mitigate the mounting security risk, according to Mark D. Smith, director of business development for MVP Financial Equipment.

To improve videoconferencing adoption, banks are advised to focus on one particular group of clients.

The bank announced plans to open 100 to 125 branches in fast-growing cities across the Southeast, and will close an equal number in the Midwest. In a way, it's finishing a plan it cooked up nearly two decades ago.

With an average of 2,600 new members joining each month, the Huntsville, Ala.-based credit union recently earned a Credit Union of the Year honor from NAFCU.

The Pittsburgh regional detailed plans to enter a number of new markets with its digital bank and carefully chosen branch openings.

The digital advice startup had no one with knowledge of branch banking. A board member told them to call Mike Reed, JPM's former retail branch chief.

Flagstar Bank, which is in the process of buying more than 50 branches from Wells Fargo, has hired Ryan Goldberg as a director of retail banking.

BluCurrent CU launched video banking in 2012 in the hope new technology would be cheaper long-term than additional staffing, and the credit union has seen strong growth as a result.

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved.

A first-in-the-nation ordinance, passed by the city council in the wake of the Wells Fargo scandal, would require banks that want the city’s business to reveal if they have sales quotas for employees. It remains to be seen, though, whether Mayor Eric Garcetti will sign the measure into law.