Branch banking

Two civil rights groups in Texas allege that Capital One's TV ads featuring black celebrities encourage minority customers to deposit money and use debit cards, while its branch closings in their neighborhoods cut them off from loans and other services.

A retired tech leader looks back on four decades of major changes in the credit union movement.

Given the rapid pace of change across the industry, it’s wise for banks to focus on improving customer service rather than chasing the strategies of their rivals.

Sure, banks are closing more branches than they are opening, but many still view them as important channels for selling products, dispensing advice and gathering deposits. Here's a look at banks large and small that are opening branches (or, in Capital One's case, cafes) in new markets.

The Houston-based ATM-management company was previously concentrated in the South.

The bank will serve the state’s three largest cities; the head of the unit that failed to pay retirement benefits to 13,500 people is leaving March 1.

The Charlotte, N.C., company will open 500 new branches and hire 5,400 employees as it continues to expand in midsize cities across the country.

The North Carolina bank is the latest regional to experience a widespread outage.

By investing in next generation strategies and shifting their mindsets about testing, organizations can better safeguard and control the payments process, providing a more reliable customer experience and better protecting one of their most important assets—their reputations, writes Steve Gilde, a director at Paragon Application Systems.

The company could use proceeds from the planned offering to add branches and make bigger loans.