Branch management

Back-office and member-facing technology can provide valuable data to help shape the member’s experience, keeping it long on service but short on time spent waiting.

More and more banks are using advanced geographic information systems to help make decisions around branch consolidation, lending in low-income communities, monitoring fraud and even deploying talent.

In a first for the Aloha State, two CUs there have entered into a branch-sharing agreement.

Over the last five years, the credit union also saw a 66% rise in membership, 204% increase in auto loans and a 26% uptick in real estate loans.

So-called branch experts may recommend aggressive sales techniques, but the most successful sales teams talk the least about the bank’s products and services.

Wells Fargo is reviewing its policy of giving retail bankers a day's notice before internal inspectors visit a branch.

CUs tap new branch managers, Keesler names new CFO and other credit union professionals in the news.

The San Francisco bank said Friday that it plans to close at least 400 branches over the next two years, part of an effort to reduce annual expenses by $2 billion.

Robins Financial recognizes trio of top employees, Numerica ramps up lending department and more CU professionals in the news.

Consumers, particularly younger people, are placing an importance on being able to obtain a plastic card in a branch and use it right away.