Branch management

The Jacksonville, Fla.-based credit union purchased the facility from Atlantic Coast Bank for $2.2 million.

Credit unions are having a positive impact by doing everything from shredding thousands of pounds of paper to building their 492nd home for a family.

The Wilmington, Del., company has identified the 30 branches it plans to close or sell following its acquisition of Beneficial Bancorp in Philadelphia. Most of the closures will take place in Pennsylvania.

The $25.5 billion-asset company has also restructured its securities portfolio as part of a broader effort to reduce costs and improve profits.

Citizens Community Bancorp is selling its Rochester Hills, Mich., office to Lake Michigan Credit Union.

Cash recyclers have their place in a branch. But other solutions may help credit unions save time and money when processing large transactions.

As the Latham, N.Y., credit union adds branches, it plans to put an emphasis on service, rather than transactions.

When Listerhill Credit Union was developing its latest location, management decided on using smart ATMs and a more open floor plan.

Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service.

Sales goals aren’t simply a number to hit, they’re a measure of customer satisfaction and should be treated accordingly.

The Ohio company touted a strong pipeline for loans but warned that noninterest costs will likely rise in the fourth quarter when it records charges tied to branch closings.

In honor of International Credit Union Day, here's CU Journal's annual look at the everyday occurrences – both routine and meaningful – that bring "the credit union difference" to life.

Consumers may say they like where they bank, but a survey suggests banks and credit unions lag behind retail brands like Amazon in ease of service and satisfaction.

Customers say they like their bank, but in a customer survey banks significantly lagged retail brands like Amazon in ease of service and satisfaction.

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful.

When the Birmingham, Ala., bank was rethinking its branch strategy, it had to reconsider the role of its tellers. Ultimately, it decided to transition those workers to a more general banker role that emphasizes meaningful conversations with customers and continuous career progression.

This is the second such pact the Great Lakes State has entered in order to make interstate branching for state-chartered credit unions more accessible.

The storm dropped record rainfall on the Big Island, leaving one credit union with as much as two feet of water in its basement.

In an exclusive CUJ Q&A, Seaway President Daryl Newell reflects on transitioning from banks to credit unions, shares what football can teach about leadership and offers a few picks for the upcoming pro and college football seasons.

With a rare central Pacific storm set to bring as much as 20 inches of rain on the Big Island, credit unions across the state are shutting down, following the lead of schools, state employees and more.