Branch network

Instead of shuttering poor-performing locations, this Idaho CU is plumbing the demographics of who uses each of its branches to customize each one to the target audience in that particular area.

TCF Financial in Minnesota has launched a set of products targeting low-income customers. The company, which has closed a fifth of its branches in recent years, hopes underbanked clients will boost traffic at its remaining locations.

Coin-counting machines came into vogue in the 1990s when Commerce Bank started installing "Penny Arcades" in its branches throughout New Jersey. They were a huge hit for a while. Ex-Commerce CEO Vernon Hill used to credit the presence of coin counters for helping to drive deposit growth at his bank in the early 2000s. But banks have soured on the machines in recent years as usage declined and maintenance costs increased. Capital One pulled the plug on its machines in 2014 and two of its rivals, TD Bank and PNC Bank, followed suit this year. Here are some milestone moments in coin-counting history.

SAN ANTONIO — Security Service Federal Credit Union's member contact center was named one of the top 100 medium-sized call centers throughout North America for 2016, according to BenchmarkPortal.

MADISON, Wis. — The World Council of Credit Unions has initiated earthquake relief efforts to credit unions and their members following Saturday's 7.8 magnitude earthquake that struck Ecuador's northern coast.

Florida Credit Unions Shared Services announced a $602,776 patronage rebate and dividend to its participating CUs and stockholders in 2015.

It sounds like a bad idea to seat customers in front of a screen to open accounts or get other higher-level services from remote banking officers, but BluCurrent Credit Union in Springfield, Mo., turned to video banking to cure its branch traffic woes and its members seem to like it.

It sounds like a bad idea to seat customers in front of a screen to open accounts or get other higher-level services from remote banking officers, but BluCurrent Credit Union in Springfield, Mo., turned to video banking to cure its branch traffic woes and its members seem to like it.

With college graduation right around the corner, some credit unions are gearing up to appeal to the latest crop of job seekers who bring both a youthful perspective and a newly minted degree to the table.

ALBUQUERQUE, N.M. — The Credit Union Call Center Conference and Strategic Contact Inc., a consulting firm that focus on contact center technology and operations, announced a formal partnership to conduct a survey to measure the efficiency and effectiveness of CU call centers.