CIO

Bank of America's chief operations and technology officer says even digital experts benefit from in-person collaboration. She wants her 95,000-person staff to return once it's safe.

Financial institutions are looking for a way to return some employees to their workplaces while prioritizing safety. The answer may involve contact tracing technology and the automation of a wide range of activities.

As companies move work off-site because of the pandemic, a host of issues have arisen around remote access, network monitoring and cybersecurity.

Smith's biggest responsibility these days is overseeing the replacement of Zions' core loan and deposit systems — a multi-year effort costing hundreds of millions of dollars — but she's taken great care to ensure that the conversion project is not standing in the way of other tech priorities.

Steve Hagerman, who was responsible for the first mortgage platform at JPMorgan Chase, will be head of consumer lending technology at Wells. It also named Gary Owen, a veteran of WarneMedia, Promontory Financial and Citi, its chief information security officer.

An executive at the Rhode Island company said the complexity of business lending remains an obstacle to switching to entirely automated, paperless operations.

Christopher Higgins will join MUFG Americas in December as chief information and operations officer.

Chief Information Officer Amy Brady is revamping payments, commercial and consumer banking by not settling for the status quo.

Three years into her role as chief information officer, Jennifer Smith is leading the largest employee group at Zions Bancorp. and is overseeing a core banking conversion that is one of the largest of its kind in the nation.

Gareth Burton comes to the banking technology provider from a multinational construction firm.