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Good customer service, layered with new technology, gives community banks an advantage over big banks.
October 3 -
The long-awaited proposal includes safe harbors to protect collectors from getting sued, but would restrict phone collection attempts and allow borrowers to opt out of receiving other communications.
May 7 -
The digital customer experience is getting better. Firms should take notice.
December 7 -
Many digital-only robos are slowly adding human advisors.
December 7 -
Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service.
November 8 -
One community bank decided it can build closer relationships with business clients by hosting events to help them learn how to fortify their cyberdefenses.
August 17 -
Voice assistants impress at tech demos, but new research shows bank customers aren't ready to ask a speaker about their accounts just yet.
August 8 -
The Seattle-based provider of text messaging solutions for landline phones said further credit union partnerships are set to be announced later this year.
May 3 -
A growing number of credit unions are interacting with members through text-messaging channels in place of more traditional contact methods.
April 9 -
Customers are sprinkling symbols into their texts, and it's a challenge for banks to fine-tune systems to support the use of the cartoon code in communications.
March 29