Client communications

Good customer service, layered with new technology, gives community banks an advantage over big banks.

The long-awaited proposal includes safe harbors to protect collectors from getting sued, but would restrict phone collection attempts and allow borrowers to opt out of receiving other communications.

The digital customer experience is getting better. Firms should take notice.

Many digital-only robos are slowly adding human advisors.

Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service.

One community bank decided it can build closer relationships with business clients by hosting events to help them learn how to fortify their cyberdefenses.

Voice assistants impress at tech demos, but new research shows bank customers aren't ready to ask a speaker about their accounts just yet.

The Seattle-based provider of text messaging solutions for landline phones said further credit union partnerships are set to be announced later this year.

A growing number of credit unions are interacting with members through text-messaging channels in place of more traditional contact methods.

Customers are sprinkling symbols into their texts, and it's a challenge for banks to fine-tune systems to support the use of the cartoon code in communications.