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Offering a new product or considering a merger may boost returns, but the Office of the Comptroller of the Currency says changes in strategy can be risky.

The management team at Bank of the Ozarks knows it has a dependency on commercial real estate. But they assert that sound underwriting, and efforts to diversify, are what really matters when assessing risk.

The $7.9 billion-asset holding company for Citizens Business Bank said David Farnsworth will start as credit chief of both entities on July 18. He will succeed James Dowd, who retired on July 1.

Banks must come to grips with the fact that adapting to the industry's transformational changes means having new faces in the corporate suite.

The $5.2 billion-asset mutual said in a press release Thursday that Leonard Stekol had become its president. Stekol was also elected a trustee; he will remain chief operating officer.

Payments technology provider Kash Corp. has hired SmartFi founder Johnie Lee, a former senior Google employee who worked on Google Wallet and Android Pay Hands Free engineering.

HCSB Financial in Loris, S.C., has recruited its third executive since completing a key recapitalization.

Millennials, who alreadymake up a third of banked consumers in America, are used to transacting life in clicks and swipes. Institutions must embrace their needs now or risk extinction.

B&T in Winston-Salem, N.C., said that Brant Standridge will succeed Steven Wiggs as its lending group manager on Aug. 1.

When credit union executives were asked what they thought the Credit Union National Association’s three top priorities should be, here’s what they replied.

North Carolina has lost more than 40% of its banks in the past decade, creating a new tier of larger institutions. More deals are expected to occur, raising questions about the pace of M&A and the fate of those bigger banks.

The Defense Credit Union Council inducts four into its Hall of Honor and other credit union advocates in the news.

After 22 years with CFE Federal Credit Union, the last 19 as president and CEO, Joseph A. Melbourne, Jr., plans to retire effective March 31, 2017.

Franklin Financial Services in Chambersburg, Pa., has find a successor for its chief executive.

David Clendaniel, the CEO of Dover Federal Credit Union, a $441-million institution based in Dover, Del., said he will retire in May 2017.

Want customers and noncustomers to hold your bank in high regard? Then get executives to offer thought leadership on social issues, rather than just having them be a mouthpiece for quarterly earnings. That's what the Reputation Institute recommends, as leadership replaces performance as a key driver of bank reputations.

Is being customer-centric a goal at your bank? You’ll need to master these five practices to align employee behavior with your desire to improve the customer experience.

The $126 billion-asset holding company for Regions Bank said Jeremy King, who had been support manager for private wealth, is now executive vice president of wealth management strategy and effectiveness for Regions Wealth Management.

Two VPs head to the C Suite and other credit union professionals in the news.

The $5.5 billion-asset company said in a press release Wednesday that Vincent Palagiano, who has been its chief executive since 1989, will retire at the end of this year. Kenneth Mahon, Dime's president and chief operating officer, will succeed Palagiano, who will remain chairman.