Customer-centricity

The South Carolina institution has returned more than $31 million to members over the last 22 years.

President Trump has threatened that the closure may go on for a prolonged period. This could lead to higher loan delinquencies at credit unions that serve federal workers.

The Jackson, Mich.-based institution also made its largest donation ever to a program to help students pay for college.

The Montgomery, Ala.-based institution has paid out more than $4.8 million to members over the last eight years.

Pennsylvania State Employees Credit Union returned $22 million to its members.

One bank is tracking the habits of its 4.4 million customers, giving them discounts on services if they visit the gym or get a flu shot. Other companies may soon follow suit.

Entering 2019, lenders must think carefully about how they expand their auto loan portfolio. Failure to do so could result in bad loans and bad reviews online.

Customizing the customer experience will help credit unions keep up with evolving trends in service.

The new promotion illustrates how banks are going beyond traditional advertising as they try to find something that customers will share on their own.

The bank has long collected data about digital interactions. Now it’s adding tech to gain knowledge from phone call to better understand each customer.