Customer data

New European Union privacy rules could serve as a guide for U.S. banks.

New European Union privacy rules could serve as a guide for U.S. banks.

Deadlines imposed by U.S. and EU regulators are giving banks intercontinental whiplash.

Envestnet's aggregator rolls out PFM features meant to appeal to younger clients — and links to Alexa.

The technology platform powerhouse is betting on integration, but competitors eye disruption.

A new set of principles by Envestnet’s Yodlee, Quovo and Morningstar's ByAllAccounts aims to settle a much-debated issue in data sharing: which party is liable when a hack occurs.

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.

A new survey reveals many credit unions aren't dedicating the resources they should to data analytics, which could put them at a disadvantage when the next recession hits.

Consumers who regularly pay their bills on time for things such as their cable and mobile phones should be able to build their credit histories.

Banks often get pushback for spending on improvements to service, but these investments could help retain customers for decades.

The agency's acting chief said hundreds of data breaches justified a halt on collecting information from firms, but experts question that logic.

SunTrust let about eight weeks pass before telling the public that data tied to 1.5 million customers had been stolen.

Developers will struggle to create apps that can be used seamlessly across institutions unless banks can learn to share programming data in a consistent way.

Readers weigh in on the use of blockchain in property records, Mulvaney's efforts heading the Consumer Financial Protection Bureau, the need for financial standards in banking and more.

With consumer privacy issues in the spotlight, Citibank is betting its app — as an offering from a trusted data partner — will be more appealing than those from unknown brands or companies that have less liability if security breaches occur.

Developers will struggle to create apps that can be used seamlessly across institutions unless banks can learn to share programming data in a consistent way.

A startup called Spring Labs has launched a blockchain network with the goal of getting lenders and data providers to share data to help verify customers' identity.

There are ways to provide a better consumer experience, even when institutions are looking to settle up on unpaid accounts.

As the agency pulls back its enforcement efforts, it opens the door for state authorities to pursue more cases against financial startups for their data collection and privacy practices.

Throughout the “user journey” from shopping to payment, a consumer can make different decisions without leaving the digital environment, whether through his mobile, his computer, or a digital assistant such as Amazon Echo or Google Home, writes Ignasi Barri, who works on business development, innovation and digital transformation at GFT IT Consulting.