Customer data

The bank is leaning on its direct API relationships with the major data aggregators rather than letting third parties ask customers for usernames and passwords to access account information.

Fintechs want access to customers’ financial data, but banks are resisting, on security concerns; Deutsche Bank may cut bonus pool 20% after 14% drop last year.

The number of fintech startups has declined rapidly; several banks are using customer data to help customize retail offers.

The number of fintech startups has declined rapidly; several banks are using customer data to help customize retail offers.

As part of this year's Best Practices Awards, CU Journal looks at a trio of institutions that have found creative and effective ways to bring in new funding.

Consumer trust issues have long been a stumbling block for challenger banks, but many say Google will face bigger obstacles.

The agency put to rest speculation that it might take the database offline, yet new disclosure statements are meant to combat the notion that a complaint proves a company’s guilt.

The agency put to rest speculation that it might take the database offline, yet new disclosure statements are meant to combat the notion that a complaint proves a company’s guilt.

Changes in consumer behavior patterns will force banks to reassess the information they use to attract customers.

The company still intends to shut down its data centers next year even as the recent hacking that exposed the data of some 100 million people raised questions about its aggressive embrace of cloud computing.

The technology can help banks get the most out of the vast amounts of information at their disposal.

Readers react to Capital One's massive data breach and The Bancorp's expansion in CRE securitizations, defend fintechs offering retirement plans and more.

The bill, similar to legislation that passed the chamber last year, would permit the inclusion of items such as rent and telecom payments to help consumers build their credit profiles.

Banks and third parties must work together to safeguard data being shared when a customer uses mobile apps.

Banks and third parties must work together to safeguard data being shared when a customer uses mobile apps.

An employee at a Canadian cooperative recently stole nearly 3 million members’ personal data. Here’s why it matters to U.S.-based credit unions.

Customers of Marcus, the consumer lending arm that launched in 2016, defy easy categorization, according to an executive at the Wall Street bank.

With big banks investing heavily in IT, credit unions will have to be nimble and streamlined if they hope to compete.

Companies must be more prepared to defend user data from malicious outsiders, or suffer the consequences of lawsuits, sanctions from data privacy laws, decreased user trust, tarnished brand reputation, damaged investor relations and more, writes Ben Goodman, vice president of global strategy and innovation at ForgeRock.

From data analytics to focusing on a service culture and more, here's a look at how technology is radically remaking lending.