Customer data

A Brooklyn startup predicts a mix of blockchain and AI can give retailers a referral and conversion model like Amazon and eBay, but the merchants will have to cede some data control.

Everything from phone bills to utility payment histories could help credit unions expand lending opportunities to consumers without a credit score.

The Consumer Financial Protection Bureau received over a quarter-million complaints in 2018, according to analysis by an advocacy group that urged the agency to maintain public access to its database.

The head of the agency's innovation office said the program will be available only to OCC-regulated institutions.

The Consumer Financial Protection Bureau proposed steps to ease Home Mortgage Disclosure Act requirements, just days after announcing it was retiring a platform to let users analyze raw mortgage data.

Credit unions in the Lone Star State have been working with lawmakers on a series of bills but the clock is ticking since the legislative session ends in May and won't restart until 2021.

The online lender's recent completion of a $700 million securitization provided Jonathan Ebinger at BlueRun Ventures an opportunity to reflect on what he has learned about the power of alternative data.

Credit unions can't truly act as a consumer's financial partner without embracing all the data at their fingertips.

A Cleveland startup’s play in the crowded and noisy P2P market is to nudge the transaction as close to digital version of paper money as possible — without Venmo’s social tools or Zelle’s email model.

The bank is one of many to realize that artificial intelligence is only as good as the data fed into it.

The new cloud-based solution is intended to help financial institutions make quicker credit decisions by integrating consumers’ histories with advanced software.

A new regulation in the Golden State could provide a de facto national standard as Congress continues to stall on data breach legislation.

Financial institutions must manage compliance budgets without losing sight of primary functions and quality control, writes Chad Hetherington, global vice president of professional services for NICE Actimize.

Aspiration, Wealthfront and SoFi have all begun offering high-yield savings accounts during the past few weeks.

The companies have teamed up on a product to help banks, especially small ones, give customers more accurate insights into their own financial health.

ComplyAdvantage, Cinnamon and Zoovu recently raised millions of dollars to fuel expansion of their automated risk management, data-scanning and customer service products geared toward financial services companies.

Citigroup's venture capital arm is investing in technology that provides real-time analysis of millions of consumers' card transactions.

Spring Labs is spearheading a group of prominent fintech lenders to use a blockchain-based, peer-to-peer network to share consumer information to help with ID verification on loan applications.

One bank is tracking the habits of its 4.4 million customers, giving them discounts on services if they visit the gym or get a flu shot. Other companies may soon follow suit.

From the end of overdraft fees to the rise of banks that watch their customers' every move, there are several new banking trends on the horizon in 2019.