Customer experience

Regional and midsize banks, which continue to trail the biggest banks in digital engagement, could attract younger consumers by reaching out with more advice about financial basics, according to J.D. Power.

Credit unions can build trust within their communities by providing clear and consistent communication as the pandemic causes economic anxiety.

The coronavirus is changing how consumers interact in branches and banking online. Bank leaders should be prepared.

The addition of Maria Renz shows how much emphasis the San Francisco fintech is putting on operations and customer experience.

Consumer advocates and policymakers are railing against use of the technology by government, universities and others. Banks using it for authentication need to tread cautiously, experts say.

New technologies are making fraud detection even more of a challenge for financial institutions, but there are steps credit unions can take to protect themselves and their members.

Some fraudsters pose as loan applicants and submit doctored video or photos of property and assets to scam lenders they won't see in person. Firms like Elevate Funding and Credibly are fighting back.

The promotion of Melinda Chausse was one of several leadership changes the Dallas company announced this month.