Customer service

Among the lessons David Hijirida learned at the online giant: Companies are often so focused on competitors that they neglect their own customers.

The McLean, Va.-based institution is launching a digital division that will create content that touches on topics beyond banking.

E-commerce's opposite threats of cart abandonment and fraud create butting heads, but advanced authentication could give merchants a new way to manage both challenges.

Regulators are handing out fines for GDPR violations, that while relatively small can have a large impact on the push for sharable identity by drawing attention to how large companies use data.

The Midland, Mich.-based institution returned $19.4 million to members for 2018 through rewards and dividends.

The Indiana-based institution's distribution for 2018 was up more than 60 percent from the previous year.

This is the seventh consecutive year that the Kansas City area institution has returned at least $5 million to its members.

Canada needs to embrace digital identification to "unlock the full potential" of banking and the economy, Canadian Bankers Association Chief Executive Officer Neil Parmenter said.

There are many contenders working towards developing a universal digital ID system. CULedger will test its offering later this week with a rollout scheduled for the second half of 2019.

There are many contenders working towards developing a universal digital ID system and away from static passwords. A group of credit unions is ready to see if its blockchain-based approach can serve a wider market.