Demographics

Mary Jackson, a former executive at Cash America International, succeeds Lisa McGreevy at the helm of the Arlington, Va.-based trade group.

Millennials may be the largest demographic in America today, but one marketing expert says credit unions who ignore older potential borrowers do so at their own peril.

The bank’s joint initiative with CFSI awards capital to firms trying to address issues that the startup teams personally experienced.

The Hudson, N.Y.-based credit union hopes a community charter will better enable it to serve the high population of unbanked consumers in the region.

The New York company on Friday promoted Wahida Plummer, who was previously in charge of regulatory matters, to chief risk officer and expanded the role of its chief credit officer.

Comprehensive analysis of the banking industry's first big legislative victory since the crisis; lawsuits target banks with websites in violation of the Americans with Disabilities Act; what a homegrown app for millennials has to teach Wells Fargo; and more from this week's most-read stories.

CEO Bruce Lee believes a multicharter model, which many other banks have scrapped, gives the Iowa company an edge in smaller markets.

A chunk of alternative loan customers are perfectly creditworthy, a report from the credit bureau shows.

The agency's bulletin opens the door to banks' making more short-term loans to borrowers with lower credit scores — with few parameters beyond "sound underwriting."

The bank found that mixing personal finance management with positive reinforcement allowed it to appeal to younger customers.

Most of Generation Z desires more robust and holistic payments management experience, making it a requirement that the financial services industry create new solutions with these preferences in mind. Technology partners and open development can help meet these needs, writes Zavida Mangaru, executive vice president of product strategy and innovation at North American Bancard.

Call it mutual respect. Bankers from mutually owned British building societies and similarly structured U.S. thrifts recently gathered in New England to address common challenges and share ideas about staying relevant at a time of rapid change in financial services. Here are the takeaways from their meetings.

The Iowa company said that Bruce Lee will take over its top post next month.

Envestnet's aggregator rolls out PFM features meant to appeal to younger clients — and links to Alexa.

A bill to allow the USPS to offer financial products would be bad for consumers, taxpayers and the banking industry.

The bank, in conjunction with iCapital Network, is slashing requirements to participate in certain alternative investments that it once offered mainly to institutions or the ultrarich.

There's no reason that today's millennial-friendly microinvesting apps can't switch focus from spare change to real assets, industry executives warn.

If an organization can’t evolve to create the level of customer experience expected, someone else will, writes Jay King, president of financial services for Alorica.

Readers weigh in on the role banks play on gun control, chime in on Wells Fargo’s latest brand campaign, slam the idea of postal banking and more.

Millennials view the ATM as central to how they manage their money and go about their daily lives, writes Yonas Marcos, president and CEO of Star Financial Services.