The Michigan bank hopes conversational technology can get customers to talk more freely about their financial health.

Banks often get pushback for spending on improvements to service, but these investments could help retain customers for decades.

The California-based CU gave Credit Union Journal a behind-the-scenes view of what can be a painful process, while another expert offered best practices for CUs considering similar moves.

Many banks talk about the need to replace legacy core systems, but relatively few go through with it. The CEO of Mechanics Cooperative Bank in Massachusetts explains the case he made to his board that the promise outweighed the risk.

Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way.

The most satisfied customers are those who frequently use online or mobile banking, but still visit branches two or three times a month, J.D. Power said in its annual Retail Banking Satisfaction Study.

Established banks and financial startups bring different perspectives to the negotiating table. Better understanding those differences can make the sale of a fintech go more smoothly.

Nymbus is offering its bank clients a service to create a digital brand under their existing charter in as little as 90 days.

The CUSO's new firm, Lumin Digital, promises to offer credit unions a digital banking platform that "rivals the offerings available from the big banks."

The issues at Wells Fargo extend beyond the fines; Ally Financial's auto finance chief departs; ICBA chief Cam Fine signs off; and more from this week's most-read stories.