Increasingly, our conversations about digital banking are only about technology. We must expand our dialogue to include ways to make digital banking empathetic.

For large banks, the risks of partnering with marketplace lenders do not matter. But small community banks can't afford to partner with competitors angling to poach their customers.

When a mobile banking vendor told a San Antonio Federal Credit Union it didn't have the capabilities it wanted, the institution took a note from Facebook's strategy with Messenger and created a companion app.

It would be hard for traditional institutions to close the gap with Venmo, but there is room for competition with the mobile payments app beloved by millennials … and nine other insights about this generation of digital natives.

Fifth Third Bancorp said Tuesday that it plans to close 44 branches, a cost-cutting move that follows its recent shutdown of more than 100 branches.

With new fintech investments tapering off and banks starting to get the hang of digital innovation, young companies need to take a hard look at their business models.

A fintech startup called Point is allowing consumers sell a piece of their home equity to investors, rather than borrowing against the value of their houses.

Lending Club, which has been rebuilding its executive ranks in the wake of a recent scandal, is hiring Thomas Casey as its chief financial officer.

Digital payments tools can help commercial clients run their business more efficiently, but in a world still dominated by paper checks banks may need to show their customers the benefits.

Overseers of banks' data analytics strategies share their thoughts on what other industries do a good job with data, how banks should approach analytics and how they explain their job to mom and dad.

Technology that improves compliance, lending and payments by automating processes and relying on AI was spotlighted at Next Money and Finovate, two fintech conferences held in New York this week.

The large marketplace lender is turning to everyday savers as it seeks to bounce back from a damaging scandal.

A year ago, 27-year-old software developer Roy Breidi was dreaming of launching a startup related to the digital currency bitcoin. Problem was, he “didn’t really understand what’s the magic behind it.”

Who knows more about customers than banks? With great data comes great responsibility, though. Banks are expected to show their customers they know them, but are held to a higher standard than, say, Netflix.

Despite their slowdown in growth, marketplace lenders are still in good position to gain from the digitization of the financial services industry.

USAA has updated its digital platforms to give customers more control over unexpected declines on large transactions and access to service representatives on its website.

Nearly six months into its partnership with TD Bank in Canada, Moven is on the hunt for additional partners as it looks to take its real-time spending insights to the masses.

Blockchain has become popular for some startups selling low-friction cross-border transactions, and Visa is looking for banks to participate in a pilot program to assess potential opportunity in the technology.

Australian banks wants Apple to open up its payments system to third parties. U.S. banks are likely following the situation closely as many are looking to renegotiate their contracts.

Banks need more specific guidance that clarifies requirements around vendor contracts, risk assessments, data management and other issues.