In this quick Q&A, Gavin Michael, the 51-year-old head of digital for JPMorgan Chase's retail unit, talks about his favorite apps, his love of pen and paper and the technology he is most excited about.

The 2016 Digital Bankers of the Year, selected by the tech journalists at American Banker, are helping their organizations redefine the customer experience as people rely more on their phones and less on face-to-face interactions to transact. Through their efforts, customers are getting into their accounts faster, sending money more easily and enjoying better digital experiences overall.

Consumers, especially millennials, increasingly prefer to do everything on their mobile devices, including signing up for services. But as banks start to open accounts for people whom their employees have never met, there are plenty of questions about whether they can tell real customers and crooks apart.

In the battle among banks to make use of blockchain, Banco Santander SA’s U.K. unit said it’s first among British lenders to use the technology for global payments.

Smartphones are an important window into understanding underbanked customers, the Federal Deposit Insurance Corp. said in a report released Wednesday in conjunction with a meeting of the agency's advisory committee on economic inclusion.

Valley National Bank in Wayne, N.J., has appointed former PNC executive Robert Bardusch to be its chief information officer.

A report by the Conference of State Bank Supervisors found that consolidated companies with money transmitter licenses fell more than 10% from 518 in the first quarter of 2015, to 456 this year.

When it comes to earning consumer loyalty with user-friendly mobile banking tools, everyday interactions can matter more than momentous ones.

The debate over speeding up payments transactions should consider the necessity of allowing consumers time to rethink and abort their purchases.

The San Francisco bank isn't interested in making splashy investments in technology. At an investor day event Tuesday, Wells executives said they would focus on taking incremental steps to reduce costs and improve customer experiences.

Silicon Valley Bank in Santa Clara, Calif., has launched a program that lets new customers sign up for accounts using electronic signatures.

During the ascension of marketplace lending, banks responded to the competitive threat in several different ways. Now some banks are better positioned than others to take advantage of the online sector's recent woes.

Many see the future of financial services being powered by partnerships between banks and fintechs, but both sides need to first make sure they understand themselves and what they want.

One of the country's largest online lenders is cutting jobs and shelving expansion plans in response to investors' rapid retreat from the beleaguered sector.

When Edison “Eddy" Ortiz isn’t winning patents for Royal Bank of Canada, he’s tinkering in his Orlando home.

Technology leader BBVA Compass has been ahead of the pack in real-time payments, neobanking and fintech investing. Manolo Sanchez shares his vision for next steps: the bank's developing API marketplace and "Uberized" digital banking.

Following the scandal-tinged departure of CEO Renaud Laplanche, the company is contemplating drastic steps to restore the confidence of loan buyers. Scenarios that would have been far-fetched a short time ago — such as diluting shareholders and funding loans off its own balance sheet — are now under consideration.

UBS is partnering with the technology developer SigFig to launch a robo platform for its 7,000 advisers, making this one of the most high-profile deals of its kind between a wealth management firm and a tech startup.

Fifth Third Bancorp has hired Citigroup's Melissa Stevens to the newly created position of chief digital officer and head of omnichannel banking.

Too many fintech companies are selling superficial products. Entrepreneurs need to start solving hard problems and offering real value.