One problem is that banks are shifting to online and mobile channels for delivering advice, which is inferior to in-person communications, according to a recent survey conducted by J.D. Power.

The digital-only Ally Bank has taken several steps to deepen customer relationships through electronic channels, including use of personalized emails and websites that have yielded strong click-through and loyalty rates.

Cheers to Irene Dorner, who gives Virgin Money its new status as the only major British company with a female chairman-CEO duo. Cryptocurrency is on the minds of some smart women, and Simple tries to be awesome enough to overcome consumer apathy.

One CU is opening up its digital transformation process for the entire credit union movement to see.

The North Carolina bank is the latest regional to experience a widespread outage.

The bank will allow its customers to apply for car financing online and receive a decision within minutes.

The internet giant, SunTrust, Ally and other backers have invested $16 million in a new funding round for Greenlight Financial Technology, further blurring the lines between banks and tech companies.

Scores of customers have been unable to use digital channels to access accounts for more than a week, and many have taken to social media to voice their displeasure with TD’s response to the outage. The lesson for other banks: Test new platforms, and test them again, before making them live.

Banco Santander joined existing investors JPMorgan and USAA as well as others in raising $25 million in secondary-round financing for Roostify, which seeks to build a paperless mortgage process.

POPin Video Banking Collaboration offers video chat and simultaneous collaboration between financial institutions and the consumers they serve.