Fraud detection

In Zelle’s national advertising campaign, the bank-run P-to-P network spotlights consumers paying a personal trainer, a babysitter and a neighbor. It sets an expectation that Zelle can be used like a credit card, and scammers have figured out how to exploit this trust.

It can be hard for bankers to carve out opportunities to tackle complex problems in today’s always-on culture, but it’s important for getting ahead.

Foreign operatives' alleged use of fraudulent financial accounts to try to influence the U.S. political system shows again how difficult it is for banks to truly know their customers.

A small legal case in California brings a warning to banks: Be careful who you report for fraud.

The results suggest that even as financial institutions implement more sophisticated fraud-mitigation techniques, they have not been keeping pace with criminals.

In the rising tide of e-commerce fraud, one of the trickiest areas to control is so-called friendly fraud, particularly within the growing markets for digital goods.

Having chargebacks have been a consistent thorn in merchants' sides for much of the past decade — and to make matters worse, while 82% of merchants say they actively dispute chargebacks, 24% have no idea what their win rate is.

Dishonestly taking advantage of false membership in a group to score a discount sounds like something most people wouldn't dare do, but it's enough of a threat to retailers that investors see future returns in technologies that guard against it.

Despite some declines, payments fraud remains a major concern for credit unions. Here's how experts suggest tackling the problem.

In the ever-changing era of cyber threats against payment and personal data, it is dangerous for companies or financial institutions to spend a lot of time or money establishing defenses only against external threats.