Information systems

Unlike most IT investments that become obsolete in a few years, AI's ability to "learn" makes it increasingly more valuable, says Silent Eight's John O'Neill.

As risk rises and budgets tighten post-pandemic, training all employees about security risks and conducting quarterly penetration tests helps to offset threats and potential losses.

The South Dakota company discovered "inappropriate user access" to applications at Crestmark Bancorp, which it bought last year.

Intense competition for information technology pros is forcing community banks to recruit from outside the financial industry.

Page views and sales results don't explain which customers do what, and why they do things (or don't do them), in online and mobile banking.

Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.

Financial firms need to focus developer teams on creating products, not fixing legacy IT issues and bad code.

Nick Shevelyov, former chief security officer, will now serve as its chief information officer. Robin Staples, former head of IT digital, will serve as the new chief technology officer.

Turnover of chief risk officers is on the rise as CEOs look to add executives whose experience goes far beyond assessing credit risk. Sometimes they are promoting from within, but often they are poaching talent from rival banks.

The Illinois commercial bank gained a new role when it realized it shared the same digital transformation challenges as its customers.