Millennials

When it comes to attracting millennials, mortgages could be the key to capturing this demographic for the long haul – provided CUs are willing to put in the work.

Gen Z recruits add a fresh perspective and provide a talent pipeline for the future, bankers say.

For businesses that serve a predominantly millennial audience, knowing the age group’s tolerance toward online security measures is an important lesson that coincides with customer retention, according to David Britton, vice president of industry solutions of global fraud and identity at Experian.

A new study from Pentagon Federal Credit Union finds a sizable portion of consumers will be shopping for a mortgage within two years, but it also revealed some major misconceptions surrounding the process.

By combining different types of structured and unstructured online data with the traditional offline data and applying data science to it, we can much more reliably discern whether a person's identity is real, according to Sunil Madhu, founder and chief strategy officer of Socure.

The broadening of JPMorgan's Sapphire Reserve brand is emblematic of the niche expansion megabanks must rely on since bank M&A is not an option.

Cape Cod Five Cents Savings Bank has transformed its summer intern program so that it is more structured and attracts students who could see themselves staying in the industry.

The head of commercial banking at Citizens Financial urged bankers and other financial professionals to step out of their traditional roles and guide clients through corporate governance, data and other challenges that they themselves have dealt with.

How the 'Best Banks to Work For' get employees to love their jobs; Comerica works to address fraud in prepaid benefits program; how to tell if you're banking a pot business; and more from this week's most-read stories.

Savings Bank of Walpole loosened up internal policies that had limited body art and cellphone use, and it created the position of community engagement coordinator, to connect with younger workers.

Digital banks dispute the notion that they can skimp on customer service because millennials are only shopping for low fees and high savings rates.

After the 2008 banking crisis, centralized payment systems and financial services don’t have as much appeal to the younger set as a more transparent decentralized system, argues Csaba Csabai, founder and CEO of Inlock.

Zillow claims 35 million renters visit its websites and mobile apps each month in search of a home or apartment. This network of landlords and renters has been built off the back of listing property values, real estate sales, taxes paid, photos and more for homes, condos and apartments.

The bank sees its global reach as an advantage in supporting evolving business customer needs.

Panelists: Renée D. Brown, CMO, Retail Financial Services, TIAA; Steven Dorval, President, John Hancock Personal Financial Services; Matt Fellowes, CEO, United Income; Roger Lee, CEO and Co-Founder, Human Interest

The bank's Finn app is attracting users by removing complexity from mobile banking.

Disruptive upstarts. Glitches galore. Open banking adoption. Financial institutions are being challenged on multiple fronts — here’s a look at how they’re coping.

Startups such as BREAUX Capital are trying to reach consumers historically underserved and underrepresented in financial services.

In focus testing for its digital-only app, Finn, Chase learned users wanted a standalone brand that still offered some traditional features, such as paper checks.

The sharing economy, declining cash usage, mobile banking and more will all have a major impact on how credit unions do business less than a decade from now, according to one analyst.