Mobile banking

Even in a digital era, human connections still matter. That is one big disadvantage for fintech startups and increasingly for banks as customers stop making regular branch visits. So it is instructive to hear SoFi's thinking on how to overcome this challenge. It is trying some unorthodox tactics to better understand the people behind the data and to create meaningful connections with them.

Banks have used biometrics for about a decade, but there are a number of hurdles that banks, device makers and customers need to overcome before passwords are history.

The new year will bring risk in marketplace lending, but progress will be made in micropayments platforms and regulators embracing innovators.

Since technology is so ingrained in every aspect of banking, some say the idea of looking at tech spending as a stand-alone budget item is antiquated.

Now that the OCC has proposed a limited-purpose bank charter for fintech companies, a host of innovative new banks will soon flood the market — or maybe not.

To act like a startup — as many banks say they want to do — institutions must employ a nontechnical strategy: build services based on customers say they want.

The tech firm behind USAA's digital assistant has introduced an authentication tool that identifies customers by the sound of their voice or by their facial features.

Call it the banking equivalent of a farmers market in Brooklyn: A startup is building a platform to highlight mission-driven banks for prospective customers who want to know how their money is lent.

Bank of America's forthcoming mobile app update will include personal financial management features.

Bank of America's forthcoming mobile app update will include personal financial management features.

Ralph Hamers, CEO of ING Group in Amsterdam, sat down with American Banker to talk about the company's future in the U.S., plans to grow mobile users and banks' relationship with fintech.

Fifth Third Bancorp has invested in an online lending firm that makes loans to franchisees of popular retail chains.

Both major brands are accelerating a move away from traditional checkout, and all retailers need to make adjustments for the future.

Banks and data aggregators agree that screen scraping is a practice probably best left behind. In the coming year, the two might get better at sharing data via APIs.

Large banks will soon launch Zelle, their person-to-person payments app. Will it succeed or will it be another name on a growing list of such platforms that never panned out?

When BankMobile, the brainchild of Jay Sidhu and his daughter Luvleen, relaunches on a new platform in January, security — especially for the onboarding process — will be completely redesigned.

U.S. banks are smart to take their time in embracing a model that cedes space to nonbank competitors and could put consumers more at risk for identity theft.

Community banks are increasingly looking to fintech firms as a way to offer customers the tech they want in order to be competitive.

There's no denying we are in a mobile-first era. But banks must overhaul their online banking to reap long-term profitability.

A preview of the next version of Moven's personal financial management app finds a new direction — helping people understand the trade-offs they make between short-term and long-term financial goals.